Refund & Return Policy

Refund & Return Policy

At Fredrix, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

15-DAY RETURN POLICY

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, when applicable.
  • Include your order number or proof of purchase.

Returns that do not meet these requirements may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Email us at support.fredrix@gmail.com and include your order number along with clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

HOW TO REQUEST A RETURN

Before sending anything back, please contact us at:

support.fredrix@gmail.com

Please provide:

  • Your order number
  • The reason for your return
  • Photos or videos, if applicable

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund. Processing times may vary.

RETURN SHIPPING

If the return is due to a defective, damaged, or incorrect item caused by Fredrix, we may cover the applicable return shipping costs.

For returns due to personal preference, change of mind, or incorrect selection, the customer may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

NON-RETURNABLE ITEMS

We may not accept returns for products that:

  • Have been used or damaged after delivery.
  • Are not in their original condition.
  • Are returned more than 15 days after delivery.
  • Were purchased from an unauthorized seller or third-party website.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at support.fredrix@gmail.com.

We cannot guarantee cancellation once an order has been processed or shipped.

CONTACT US

If you have any questions regarding our Refund & Return Policy, please contact us:

Fredrix

Email: support.fredrix@gmail.com

Mailing Address:
8836 77th Street
Jamaica, NY, United States

Fredrix reserves the right to review and determine eligibility for returns and refunds in accordance with this policy and applicable law.